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We're so glad you're here! 

Thanks for booking your retreat with us.

Here's a quick overview of your payment and cancellation details to keep things clear:​

💳 Payment Policy

We keep it simple:

  • 50% is charged at the time of booking

  • The remaining 50% is charged automatically 3 days before check-in

Your card will show a charge from StayAwhile LLC.

🔄 Why You Might See a “Duplicate” Charge

Some banks temporarily show a second “pending” charge for the same amount — this is called a pre-authorization. It’s just your bank confirming the card works. It drops off within a few days, and you won’t be charged twice.

If you ever feel unsure, just message us and we’ll double-check it for you.

❌ Cancellation Policy

  • Cancel within 14 days of booking and 14+ days before check-in = Full refund

  • Cancel at least 10 days before check-in = 75% refund

  • Cancel at least 3 days before check-in = 50% refund

  • Cancel within 3 days of check-in = No refund

All requests must be emailed to support@bookstayawhile.com

📬 Need Help With Your Reservation?

Whether you have a question, need to make a change, or something came up — just email us at support@bookstayawhile.com and we’ll walk you through your options.

We don’t process reservations or cancellations over the phone (to keep everything documented), but we’re always here to help over email. We’re real people, and we want your experience to be smooth and stress-free.

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